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Amazon-IT Support Engineer II - Somerset, NJ

Job Information


Minimum Education Level :

High School Diploma/GED


Experience Required :

3+ years


Duration :

Full Time Regular


Hours per week:

40


Job Description

About The Role As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manager large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. Responsibilities include, but are not limited to * Troubleshooting difficult IT problems without SOPs * Planning and coordinating CMs and CM templates. * Collaborating with internal teams or vendors to execute projects. * Leading continuous improvement efforts. * Auditing the quality of work performed and provide constructive feedback when necessary. * Automating manual tasks; create/improve small tools that help make team operations more efficient. * Serving as the first point of escalation. * Participating in hiring, training and development of others. * Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.Basic Qualifications * High school or equivalent diploma * 4+ years of hands on IT systems or relevant experience in a commercial production environment * 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) * 4+ years of experience troubleshooting skills in a multi-user high availability environment * 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP * 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation * 3+ years IT experience with client, server, and network service delivery * Has obtained two of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Application Information Online : Apply Now Job Posting Entered On : 11/19/2020 Job Posting Expires On : 2/17/2021

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