Our Team Members are:
Self-motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven, even when no one is watching. Especially then.
Exceptional communicators: You are able to communicate diplomatically and consistently with internal teams and clients.
Tech-savvy, tech-smart: You’ve been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.
Team-players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” — Isn’t in your vocabulary.
Hungry for growth: You thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.
Your primary responsibilities will include:
Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
Installing, migrating, and managing Windows Server environments (2012/2016/2019)
Providing on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange.
Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
Actively collaborating in the development and maintenance of IT Support processes
Identifying infrastructure system needs, and providing feedback for development.
Required Technical Skills & Experience:
A minimum of 3-5 years experience working in a technology/IT related fields
Microsoft Windows Server 2012/2016/2019, Active Directory & Microsoft Exchange
Virtualization: VMware, Hyper-V
Router/firewall configuration and management
Microsoft Windows XP, Vista, 7, 8, & 10
Microsoft Office 2007, 2010, 2013, 2016
LAN/WAN, DNS, DHCP, and Domain Control
Wireless Network Configuration & Troubleshooting
Printer/Scanner Setup & Configuration
Preferred Skills & Experience:
2- or 4-year degree in a Computer Science/Engineering area of study
Past experience working for an IT consulting or computer services company
Microsoft/Apple/CompTIA certifications (A+, N+, Security +, MCP, ACP)
Mac OS X troubleshooting & integration into Windows networks
We place a strong emphasis on your past references, and your ability to work well with others. Please provide a minimum of 2-3 professional references.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Paid time off
Professional development assistance
8 hour shift
Monday to Friday