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  • fairfieldadmission

IT Technician-Brick, NJ

Our Team Members are:

  • Self-motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven, even when no one is watching. Especially then.

  • Exceptional communicators: You are able to communicate diplomatically and consistently with internal teams and clients.

  • Tech-savvy, tech-smart: You’ve been tinkering with computers from a young age, track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment.

  • Team-players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” — Isn’t in your vocabulary.

  • Hungry for growth: You thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself.


Your primary responsibilities will include:

  • Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.

  • Installing, migrating, and managing Windows Server environments (2012/2016/2019)

  • Providing on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange.

  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.

  • Actively collaborating in the development and maintenance of IT Support processes

  • Identifying infrastructure system needs, and providing feedback for development.


Required Technical Skills & Experience:

A minimum of 3-5 years experience working in a technology/IT related fields

  • Microsoft Windows Server 2012/2016/2019, Active Directory & Microsoft Exchange

  • Virtualization: VMware, Hyper-V

  • Router/firewall configuration and management

  • Microsoft Windows XP, Vista, 7, 8, & 10

  • Microsoft Office 2007, 2010, 2013, 2016

  • LAN/WAN, DNS, DHCP, and Domain Control

  • Wireless Network Configuration & Troubleshooting

  • Printer/Scanner Setup & Configuration

  • Preferred Skills & Experience:

  • 2- or 4-year degree in a Computer Science/Engineering area of study

  • Past experience working for an IT consulting or computer services company

  • Microsoft/Apple/CompTIA certifications (A+, N+, Security +, MCP, ACP)

  • Mac OS X troubleshooting & integration into Windows networks

  • VPN implementation

We place a strong emphasis on your past references, and your ability to work well with others. Please provide a minimum of 2-3 professional references.


Job Type: Full-time


Pay: $50,000.00 - $80,000.00 per year


Benefits:

  • Health insurance

  • Paid time off

  • Professional development assistance

Schedule:

  • 8 hour shift

  • Monday to Friday

Education:

  • Bachelor's (Preferred)


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